What is your cancellation policy? – As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
What is the Advance Purchase Cancellation policy? – Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.
Upgrade Available? – Yes – larger County Rooms £10.00 additional charge per night. Character room £20.00 additional charge per night. Suite £30.00 additional charge per night. Elma suite £40.00 supplement charge per night.
Do you hold rooms provisionally? – No – A credit card or advance deposit is always required for guarantee.
Are there special rates for corporate bookings? – Corporate rates are available on request.
Do you provide a dinner inclusive rate? – Yes 3 course menu with supplements for certain items
When is check in? – 2pm
When is check out? – 11am
Do you offer late check out? – Available at £10.00 subject to availability until a maximum of 2pm.
What is offered in the guest rooms? – Tea and coffee making facilities, en-suite bathroom with bath and/or shower, complimentary toiletries.
Do you have a room with a bath? – Yes
Do you have travel cots/Z-beds available? Do you charge for it? – Yes, we have a limited supply and there is no charge.
What are the bar’s opening times? – The bar opens from 11.00 am to 11.00pm Monday to Saturday. 10.30pm on Sunday.
Is wifi available? – Wifi is now available in all rooms and all public areas
Is car parking available? – On site complimentary car parking available. Approximately 42 places.
Are pets allowed? – Pets – We’re sorry but we are only able to accept working dogs.
Is there disabled access? – We have an allocated disabled parking space by the front door and there is a small ramp on the right hand side for easy access; All the doors in to the main building are double doors to allow ease of access in a wheelchair.
What facilities are provided for wedding guests? – Late Bar & late food on request. Entire hotel takeover on request.
Is there a meeting room? – Yes – Small meeting room bookable on request. 24hour day delegate rates offered.
Do you have cycle storage/drying room? – No
FOOD & DRINK
What type of food is served? – Our menus offer an array of traditional dishes that you know and love. You can enjoy freshly prepared dishes to order using the best ingredients from local areas all bought from our trusted suppliers, including delicious cuts of meat, seasonal vegetables and cheeses. We’re proud to have a two AA rosette restaurant.
Do you serve breakfast? – Served from 7:00am ’til 9:30am weekdays and 8:00am ’til 10:00am weekends and bank holidays.
What type of breakfasts are served? – Full English at £14.95 or continental at £10.95.
Can you organize packed lunches for the morning? What do we get and how much does it cost? –Yes we can if done in advance £10.00 per person
Is private dining available? – Private dining is available on request.
Do you offer a wedding breakfast? – Wedding breakfast is available on request.
Do you offer personalised menus? – Personalised menus are available on request.
Do you have different menu for your restaurant? – No
THE LOCAL AREA
Where are the nearest wedding venues? – Houghton Tower – 8 miles, Samlesbury Hall – 2 miles, Stanley House Hotel – 1 ½ miles.
What are the local businesses? – BAE – 2 miles, Pressparts – 8 miles, Sika Liquid Plastics – 7 ½ miles.
What are the local towns? – Blackburn – 3 miles, Preston – 8 miles, Clitheroe (market town) – 11 miles, Blackpool (tourist destination) – 25 miles.
What are the nearest shopping centres? – Manchester Trafford Centre – 28 miles, Manchester City – 30 miles.
Are there cash points available? – In Mellor village